Hi gang,
  About Netscape 6.2:
  I had a major problem with the conversion of my cable service from
excite to comcast.  I installed the stuff from a cd-rom sent by
comcast.  This made a mess of my computer which I could not fix.
  It installed IE properly but  Netscape wouldn't work and I use the
mail handler in Netscape.  I finally discovered (in Netscape's
web site) an ad for an outfit called decisionone.com.
  They claim to solve any problem with well-known software for 30 bucks
and that sounded cheap at the price considering all the time I had
spent.  So I signed up with them and sure enough they solved the problem
in about 30 mins.  
  decisionone.com connected me to an >employee of Netscape<.  He
downloaded a program to my computer which allowed him to operate it
exactly as if he were sitting in my chair--he saw my screens and the
mouse worked, etc.  It was very entertaining.
  He installed Netscape 4.79 and said that >he preferred it to 6.2

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